Refund Policy

1. Digital Products

1. Since PolicyPack provides non-tangible, irrevocable digital goods, including PDF legal documents, we do not generally issue refunds once the order is confirmed and the product is generated, sent, or downloaded.

2. Exceptions

1. Refunds may be granted if there is a verified technical defect in the generation process and our support team cannot resolve that defect within 72 hours of the report being opened.

3. Request Process

1. Users must contact support at support@policypack.org within 14 days of purchase to request a refund review.
2. Each request should include the account email, order context, and a short description of the issue so the support team can investigate it efficiently.