Operator: Superlinear Technology Pte. Ltd. trading as PolicyPack
Last Updated: April 11, 2026
Effective: April 11, 2026
Contact: support@policypack.org
1. Introduction
1.1. This Cookie Policy explains how Superlinear Technology Pte. Ltd. trading as PolicyPack ("PolicyPack," "we," "us," or "our") uses cookies and similar technologies on our website (https://policypack.org) and customer workspace.
1.2. This policy provides you with clear information about the cookies we use, the purposes for using them, and your choices regarding their use.
1.3. By continuing to use our website and services, you are agreeing to our use of cookies in accordance with this Cookie Policy and our Privacy Policy.
2. What Are Cookies?
2.1. Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
2.2. Cookies may be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser until they expire or you delete them. Session cookies are deleted when you close your browser.
2.3. Similar technologies include web beacons, pixels, and local storage, which function similarly to cookies by storing information on your device or browser.
3. Cookie Categories
3.1. Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions you take such as logging into secure areas of our website, setting your privacy preferences, or filling in forms. You can set your browser to block these cookies, but some parts of the site will not function properly.
3.2. Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous.
3.3. Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we have added to our pages.
3.4. Targeting and Advertising Cookies
These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites. They do not directly store personal information but are based on uniquely identifying your browser and device.
4. Specific Cookies We Use
4.1. Essential Cookies
| Name | Provider | Purpose | Expiration |
|---|---|---|---|
| session_id | PolicyPack | Maintains user session and authentication | Session |
| csrf_token | PolicyPack | Prevents cross-site request forgery | Session |
| cookie_consent | PolicyPack | Stores your cookie consent preferences | 12 months |
4.2. Performance and Analytics Cookies
| Name | Provider | Purpose | Expiration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes users for analytics | 24 months |
| _gid | Google Analytics | Identifies user session for analytics | 24 hours |
| amplitude_id | Amplitude | Tracks user behavior for product analytics | 12 months |
4.3. Functional Cookies
| Name | Provider | Purpose | Expiration |
|---|---|---|---|
| user_preferences | PolicyPack | Remembers user interface preferences | 12 months |
| language | PolicyPack | Stores language preference | 12 months |
| intercom_* | Intercom | Enables customer support chat functionality | 12 months |
4.4. Targeting and Advertising Cookies
| Name | Provider | Purpose | Expiration |
|---|---|---|---|
| _fbp | Used by Facebook for advertising | 3 months | |
| _gcl_au | Stores ad click information | 3 months | |
| _ttp | TikTok | Used for TikTok advertising | 13 months |
5. Analytics and Attribution
5.1. We use analytics services to understand how visitors interact with our website and services. These services help us improve our offerings and user experience.
5.2. Our primary analytics providers include:
- Google Analytics, which provides website traffic analysis
- Amplitude, which helps us understand product usage patterns
- Segment, which we use to manage data collection and distribution
5.3. These services may use cookies, web beacons, and similar technologies to collect information about your interactions with our website and services.
5.4. The information collected is generally anonymous and used in aggregate form. However, it may include:
- Pages visited and features used
- Time spent on pages
- Referring websites or sources
- Technical information about your device and browser
- General location information (typically at the city level)
5.5. We also use attribution services to understand the effectiveness of our marketing campaigns. These services help us track which channels and campaigns lead to user engagement and conversions.
6. Third-Party Technologies
6.1. Some cookies and similar technologies on our website are placed by third-party services that appear on our pages. These third parties may receive information about your activities on our website.
6.2. We use third-party services for:
- Customer support and communication (Intercom)
- Payment processing (Stripe)
- Marketing and advertising (Google Ads, Facebook, LinkedIn)
- Content delivery and optimization (Cloudflare, AWS)
6.3. These third parties may have their own privacy and cookie policies. We encourage you to review these policies on their respective websites.
6.4. We strive to work only with trusted third-party providers who maintain appropriate data protection standards. However, we do not control these third parties' tracking technologies or how they may be used.
7. Your Consent and Controls
7.1. Consent Management
When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.
7.2. Browser Controls
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can:
- Delete existing cookies
- Block cookies from being set
- Set your browser to notify you when cookies are being set
- Browse in private or "incognito" mode, which typically doesn't store cookies after your session ends
7.3. Opt-Out Options
Many third-party advertising networks offer ways to opt out of targeted advertising:
- European users can visit https://www.youronlinechoices.eu/
- US users can visit https://www.networkadvertising.org/choices/
- You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout
7.4. Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to be tracked. Because there is not yet a common understanding of how to interpret these signals, our website does not currently respond to browser "Do Not Track" signals.
8. International Data Transfers
8.1. Information collected through cookies may be stored and processed in Singapore, the United States, or any other country where we or our service providers maintain facilities.
8.2. By using our website and allowing cookies, you consent to the potential transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.
8.3. When transferring data from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions where applicable.
9. Changes to This Cookie Policy
9.1. We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices.
9.2. Any changes will be posted on this page with an updated "Last Updated" date.
9.3. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.
9.4. Significant changes will be notified to you through a notice on our website or by email, where appropriate.
10. Contact Us
10.1. If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:
- Email: support@policypack.org
- Website: https://policypack.org/contact
10.2. Please include "Cookie Policy Inquiry" in the subject line of your communication to help us address your query more efficiently.
10.3. We will respond to your inquiry as soon as reasonably possible and within the timeframes required by applicable law.