Operator: Superlinear Technology Pte. Ltd. trading as PolicyPack Website: https://policypack.org Contact: support@policypack.org Jurisdiction: Singapore Last Updated: April 10, 2026
This Cookie Policy explains how PolicyPack uses cookies and similar tracking technologies on the policypack.org website and within the PolicyPack customer workspace. It applies to all visitors, registered users, and subscribers accessing our platform from any jurisdiction.
1. What This Policy Covers
This policy describes the cookies and tracking technologies deployed by PolicyPack, their purposes, the data they collect, and the controls available to you. It supplements our Privacy Policy and should be read together with that document.
PolicyPack uses cookies to deliver core platform functionality, analyze usage patterns, and improve service performance. We do not use cookies for cross-site behavioral advertising or sell cookie data to third parties.
2. What Are Cookies
Cookies are small text files placed on your device by a web server. They enable websites to recognize your browser, remember preferences, and maintain session state across page loads.
Similar technologies include local storage, session storage, and software development kit identifiers used in mobile applications. This policy covers all such mechanisms collectively referred to as "cookies."
3. Cookie Categories
We classify cookies into the following categories based on their function and legal basis:
3.1 Strictly Necessary Cookies
These cookies are essential for the platform to function. They enable account authentication, session management, security protections, and load balancing. You cannot disable these cookies without losing access to core features.
Examples:
- Session identifiers that maintain your login state
- Security tokens that prevent cross-site request forgery
- Load balancer cookies that route requests to available servers
Legal Basis: Legitimate interest in providing the service you requested. These cookies do not require consent under the ePrivacy Directive.
3.2 Functional Cookies
These cookies enhance your experience by remembering preferences, interface settings, and workspace configurations. They are not strictly necessary but improve usability.
Examples:
- Theme preferences (light mode, dark mode)
- Language selection
- Sidebar collapse state
- Recently accessed documents
Legal Basis: Consent. You may disable these cookies through your browser settings, though doing so may reduce platform convenience.
3.3 Analytics Cookies
These cookies help us understand how users interact with PolicyPack. We use analytics data to identify performance bottlenecks, measure feature adoption, and prioritize product improvements.
Examples:
- Page view counters
- Session duration trackers
- Feature interaction logs
- Error reporting identifiers
Legal Basis: Consent. We deploy analytics cookies only after you accept them through our consent banner. We do not use analytics cookies for cross-site tracking or behavioral profiling.
3.4 Advertising and Marketing Cookies
PolicyPack does not currently deploy advertising cookies on the policypack.org domain or within the customer workspace. We do not participate in real-time bidding, retargeting networks, or cross-site behavioral advertising.
If we introduce marketing cookies in the future, we will update this policy and obtain your explicit consent before deployment.
4. First-Party and Third-Party Cookies
First-party cookies are set by PolicyPack directly. We control their purpose, retention, and data handling.
Third-party cookies are set by external services integrated into our platform. These may include:
- Payment processors that handle subscription billing and transaction security
- Infrastructure providers that deliver content, prevent abuse, and ensure platform availability
- Analytics services that aggregate usage data for performance monitoring
We select third-party services based on their data protection standards and contractual commitments. We do not permit third parties to use cookies for purposes unrelated to the services they provide to PolicyPack.
5. Analytics and Attribution
PolicyPack uses analytics cookies to measure platform performance and user engagement. We collect data such as:
- Pages visited and time spent on each page
- Features accessed and actions completed
- Device type, browser version, and screen resolution
- Referral source and entry point
- Error messages and failed operations
We do not collect precise geolocation data, keystroke logs, or personally identifiable information through analytics cookies unless you are logged into your account, in which case we associate usage data with your account identifier for support and product improvement purposes.
We retain analytics data for up to twenty-four months. Aggregated and anonymized analytics may be retained indefinitely for historical trend analysis.
6. Consent and Controls
6.1 Consent Banner
When you first visit policypack.org, we display a consent banner that blocks non-essential cookies until you make a choice. You may:
- Accept all cookies
- Reject all non-essential cookies
- Customize your preferences by category
Your consent choice is stored in a strictly necessary cookie and honored across all pages and sessions. You may withdraw or modify your consent at any time by accessing the cookie preferences link in the website footer.
6.2 Browser Controls
You may block or delete cookies through your browser settings. Most browsers allow you to:
- Block all cookies
- Block third-party cookies only
- Delete cookies after each session
- Receive notifications before cookies are set
Disabling strictly necessary cookies will prevent you from logging into your PolicyPack account or accessing authenticated features.
6.3 Do Not Track Signals
Some browsers transmit "Do Not Track" signals to websites. PolicyPack honors these signals by disabling analytics and functional cookies for users who enable this setting. Strictly necessary cookies remain active to maintain platform functionality.
6.4 Global Privacy Control
PolicyPack recognizes Global Privacy Control signals as a valid opt-out mechanism under the California Consumer Privacy Act and similar regulations. If your browser sends a GPC signal, we will not deploy analytics or marketing cookies and will not share your data for cross-context behavioral advertising purposes.
7. Cookie Retention Periods
Each cookie has a defined retention period:
- Session cookies expire when you close your browser
- Authentication cookies expire after fourteen days of inactivity
- Preference cookies expire after twelve months
- Analytics cookies expire after twenty-four months
You may delete cookies manually at any time through your browser settings. Deleting authentication cookies will log you out of your account.
8. International Data Transfers
Cookies may transmit data to servers located outside your jurisdiction. PolicyPack and our third-party service providers process cookie data in secure data centers located in the United States, European Union, and Singapore.
Where we transfer data from the European Economic Area or United Kingdom to jurisdictions without an adequacy decision, we rely on Standard Contractual Clauses approved by the European Commission and the UK Information Commissioner's Office.
9. Children's Privacy
PolicyPack does not knowingly collect data from individuals under the age of sixteen through cookies or any other mechanism. Our platform is designed for business users and SaaS operators. If we become aware that we have collected data from a child without parental consent, we will delete that data promptly.
10. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices, legal requirements, or platform features. We will post the updated policy on this page with a revised "Last Updated" date.
If we introduce new cookie categories or materially expand data collection practices, we will notify you through a prominent banner on the website and request renewed consent where required by law.
We recommend reviewing this policy periodically to stay informed about how we use cookies.
11. Contact and Data Protection Rights
If you have questions about our use of cookies, wish to withdraw consent, or want to exercise your data protection rights, contact us at support@policypack.org.
Under the General Data Protection Regulation and equivalent laws, you have the right to:
- Access the data we collect through cookies
- Request deletion of cookie data associated with your account
- Object to analytics or marketing cookies
- Withdraw consent for non-essential cookies
- Lodge a complaint with your local data protection authority
We will respond to requests within thirty days and provide clear instructions for exercising your rights.
For detailed information about how we collect, use, and protect your personal data beyond cookies, please review our Privacy Policy at https://policypack.org/privacy.