Contact Us
Operator: Superlinear Technology Pte. Ltd. trading as PolicyPack
Last Updated: April 11, 2026
Website: https://policypack.org
1. General Support
1.1. Our support team is available to assist with any questions or issues related to your PolicyPack account, features, or services.
1.2. For general inquiries and technical support, please email us at:
support@policypack.org
1.3. When contacting support, please include relevant details such as your account information and a clear description of your inquiry to help us assist you more efficiently.
2. Privacy and Compliance Requests
2.1. For matters related to your personal data, privacy concerns, or to exercise your data subject rights under applicable privacy laws (including GDPR, UK GDPR, CCPA/CPRA, or Singapore PDPA), please contact:
support@policypack.org
2.2. Please specify in your email subject line the nature of your privacy request (e.g., "Data Access Request," "Data Deletion Request," "Data Correction Request").
2.3. We handle all privacy-related inquiries with priority and in accordance with applicable data protection regulations.
3. Billing and Commercial Inquiries
3.1. For questions regarding subscriptions, billing, invoices, or commercial opportunities, please contact:
support@policypack.org
3.2. Please include your account information and specific details about your billing inquiry to help us address your concerns promptly.
3.3. For enterprise inquiries or custom requirements, please indicate this clearly in your message so we can route your request appropriately.
4. Response Times and Availability
4.1. We strive to respond to all inquiries within 1-2 business days.
4.2. Privacy and data subject rights requests will be acknowledged within 72 hours, with full responses provided within the timeframes required by applicable regulations.
4.3. Our business hours are Monday through Friday, excluding Singapore public holidays.
4.4. For urgent matters, please indicate "URGENT" in your email subject line, and we will prioritize your request accordingly.
5. Legal Notices
5.1. For legal notices that require formal delivery to Superlinear Technology Pte. Ltd., please contact us at:
support@policypack.org
5.2. Please include "Legal Notice" in the subject line of your email.
5.3. We will provide appropriate instructions for the formal delivery of legal documents upon receipt of your initial communication.
6. Feedback and Suggestions
6.1. We value your input on how we can improve PolicyPack. To share your feedback, suggestions, or feature requests, please email:
support@policypack.org
6.2. Your insights help us enhance our platform and better serve the needs of our users.
Thank you for choosing PolicyPack. We look forward to assisting you.